Evercoat Product Complaint Entry
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Field Name |
Description |
Notes |
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Department |
Evercoat Product Complaint |
Auto Filled |
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Complainant Name |
Name of Customer making the complaint |
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Complainant Geographic Location |
Geographic Location of the Customer making the complaint |
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Complain Type |
Type of Product complaint |
-QA Issue – Issue revolving around the manufacture, packaging and presentation of products -Formula Issue – Issue revolving around the physical appearance, performance and usage of products
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Subject |
Summary of the Complaint |
Brief overview. Ex. Z-Grip wrong color |
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Date of Complaint |
Date the Complaint was reported |
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Description |
Description of the complaint |
Be as specific as possible |
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Product Name |
The SKU# of the product being complained about |
Search field. Use name or product SKU # |
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Lot Number |
The Lot number of the product being complained about |
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Can Number |
The production number on the can on the product |
If available |
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Hardner Lot Number |
The lot number of the hardener used with the product |
If available |
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Sample Being Sent for Analysis |
Is a sample being sent in: Yes or No |
If yes, Sample Type will need to be specified |
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Sample Type Being Sent |
Wet or Dry Sample being sent
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Number of Jobs or Products Affected |
The number of Jobs or Volume of Products affected by the complaint |
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Additional Information Section
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Field Name |
Description |
Notes |
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Priority |
How urgent is the complaint |
Agent only field |
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Attach a File |
Attach documentation |
Pictures, etc. |
1: In the Department, Select EVERCOAT PRODUCT COMPLAINT
2: In the Complainant
Name, fill in the name of the Customer filing the complaint.
3: In the Complainant Geographic Location, filling the City, State and Country of the Customer
4: In the Complaint Type, from the drop-down box, select the type of complaint the customer is having: QA or Formula Issue. This will then display the sub options for each type of complaint.
5: In the Subject, Enter a brief description of the
complaint.
6: In Date of Complaint, select the date the customer filed the complaint, then push the SET button at the bottom.
7: In the Description field, enter in all the specific details of the complaint. The more information, the better.8: In the Product Name, search for the product by entering either the product name or the product number.
8: In the Product Name, search for the product by entering
either the product name or the product number.
OR
9: In the Lot Number, enter the Lot Number of the product.
10: In the Can
Number, enter in the Production number on the can if available
11: In the Hardner
Lot Number, enter in the Lot Number of the Hardner Used in the complaint if
available.
13: If Sample is being Sent, then select the Sample type:
14: In the Number of Jobs field, enter in the number of jobs or the quantity of product affected by the complaint.
15: Select the Priority of the complaint. Use the following criteria to make the decision:
Low: Problem is annoying but does not affect the usage on repair
Medium: Problem is affecting the usage and causing issue with repair
High: Problem has cause catastrophic failure of repair(s) and has shut down the shop
16: If there are any pictures or documents related to the complaint that you can include, click on the “Attach a File” button. This will open a computer file explorer. Select the files you wish to attach.